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Simplifying Off-Channel Communication: The Latest from Symphony Federation & Voice Direct

Symphony Innovate New York 2024

Symphony’s Maysa Baladi, Account Management Senior Specialist, Chris Winberg, Business Development Senior Specialist, and Jon Emswiler, Associate Director, Account Management, kick off the Messaging session focused on removing the guesswork (and potential for fines) when it comes to communicating compliantly with clients.

Voice functionality powered by Umony.

Mohamed Khalifa, Executive Director, Head of AI & Innovation, JP Morgan Private Bank and Mauricio Sada-Paz, Managing Director, Global Head of eFICC Sales, Bank of America discuss how they use Symphony to connect internal systems with Federation capabilities using an application of Broadcast bot linked to a CRM. This highlights the ease of use across multiple channels: desktop, workspace, and single number solutions as well as examples of compliance and business insights via Symphony alerts.

Discover more and get started with Symphony.

Recorded live in New York on April 18, 2024.

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This content features products and functionality that are offered or being developed by Symphony at the time of recording. Future availability is subject to change.